Free Ground Shipping in the US on Orders over $50.
No restock charge for items returned for a new size, store credit or product exchange. 20% restock charge for items returned for refund except when we have made a shipping error. We will pay for shipping (Outbound Northern Ice) on ONE exchange. All returned items must have some form of tracking and we recommend insuring the item as we are not responsible for items lost in transit. Your refund will be processed within 2 weeks.
"New condition": blades not sharpened (unless sharpened by us), skates are not to be used on the ice, tags must be on garments, not washed, no odor, etc.
Requests for exchanges must be received within 15 days of receipt of the item(s).
Custom items are not returnable. This includes custom skates, skates with blades mounted by Northern Ice,custom dresses, apparel made to specific sizes, items with names. etc. We will make every attempt to help with fit prior to shipping.
Tights are not returnable once opened. "Crash and Dent" or clearance items are not returnable.
You must contact Northern Ice prior to shipping item for refund/exchange. We cannot guarantee that we will credit the purchase price if you do not contact us prior with to returning the item.
Shipping Addresses: Using anything other than this address will delay our response or we may not receive the item.
Northern Ice and Dance
47 Market Street
Potsdam, NY 13676
Refused Packages: Refused shipments will be charged outbound shipping and any costs incurred for return shipment. Refused items are subject to 20% restock charge.
If you receive damaged or incorrect items, please call us within 7 business days of receipt of the order.
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Northern Ice and Dance, located in Downtown Potsdam in northern New York, specializes in figure skating and dance equipment for any level of skater or dancer, from beginner to expert. Mounting and sharpening is done professionally on location. Read More >>
47 Market St.
Potsdam, NY 13676